Tracking & Shipping
Once an order is placed, you will receive an email with your order number and confirmation. Once your order is processed for shipment you will receive a second email containing the details of your order and a tracking number. If we are unable to fill your order we will attempt to contact you and if we are unable to contact you, we will treat the order as cancelled and refund your order. All domestic orders are shipped via UPS within the 48 contiguous states. Orders are processed Monday through Friday, excluding holidays. Please see product details for specified delivery lead times. Candamill cannot be responsible for unanticipated delays or lost items.
Candamill offers complimentary return shipping for items in accordance with this Return Policy as follows:
The return authorization must be requested by emailing firstname.lastname@example.org within 7 days of receiving your order, a UPS return slip will be emailed for you to print and place on your package.
Items must be returned in original box and packaging, including all branded materials and authenticity cards. Items must be unused, unworn and in an unaltered condition. Refunds will not be processed until the items are received and inspected by Candamill for approval.
Approved refunds typically take 3-5 business days to process and will be applied to the payment method used to place the order. Please note original shipping charges will not be refunded with your return. All shipping costs associated with the order will remain the customer’s responsibility and will not be eligible for refund.
Any returned items which are damaged, do not include the original packaging materials, or are soiled or altered may not be accepted and refunds will not be issued for such returns. Candamill Inc. reserves the right to refuse the return of any items that do not meet the above criteria. In such instances, Candamill will send the item(s) back to the customer.